#DiaryofCHO. Cap 5: Forget about the client.

By |septiembre 4th, 2018|Chief Happiness Officer, CHO, Client, cliente, XRM, XSRM|

As I have been mentioning before in previous chapters of this diary, particularly where I spoke to you about the change from the CRM to the XRM, there is a fundamental concept which I defend from the role of Chief Happiness Officer and can be summarized in this title’s phrase: “Forget about the client”. I know that [...]